Future Proof Learning have worked with this diverse and strategic public health body for several years and through a number of changes in leadership and approach.
National Services Scotland is the central co-ordinating and commissioning body for the National Health Service in Scotland. It runs a number of major services such as Finance, Facilities Management, Procurement and Counter Fraud on behalf of the entire public health system.
In addition, it undertakes a number of specialised functions including the payment of all prescription, eyecare, dental and pharmacy services. All of these are organised into Strategic Business Units to maintain their autonomy.
They approached us initially to provide some support for leaders following restructuring and change, which has proven to be a recurring theme in our work here.
Transformation of the way in which highly complex services are delivered has been a major challenge and there has been a major emphasis on service re-design as well as job content and re-skilling of managers and their teams.
Since the pandemic, there has been even greater pressure on NHS NSS with almost everyone working remotely and needing to maintain smooth and efficient operations at pace, whilst being unable to work in their own regular collaborative fashion. Certain departments and functions have also been merged to produce greater efficiencies and cost savings whereas others have also had expanded roles due to the need for maintaining public health safety and security.